Complaint / Review
Sears Auto Center
Alignment And Tie Rod Outer Since my alignment was not fixed I took it back within minutes and they told me that I have to take the van to dealer

I took my Mercury Villager van for alignment. When I let go of the steering wheel, the car goes to left every time. Sears rep told me that I have to replace right hand side outer tie red end before they can do the alignment. I was not sure what is tie rod. I did not have any issues with my steering but I decided to go ahead with their suggestions. It took almost 4hours for them to finish the job. After they gave the van back to me, I tested my alignment again and car still pulled to left. I went back within five minutes and they told me that they cannot fix the alignment and I have to take it to dealer. I got them to agree to recheck and redo the alignment using one of their other technician. I went next week for realignment but it is still not fixed.

I googled information about tie rods. With this information, I looked under the van to see the replaced tie rod. The tie rod on my van does not look new, it looks like it has been there for years.

I can take it back to sears and they most likely redo the alignment, but I think this will be simply waste of time. Can anyone suggest what are my options.

Thanks