Complaint / Review
Sears Auto and Tire Center
Mechanic Backed Customer Car Into Another Car and Claim Ignored

I went to Sears automotive to get an alignment for my car. After preparing the work order the Sears Mechanic got in my car and backed it into another car causing damage to my car. I have witnesses. I notified the manager at Sears and he made a notation on my invoice. The Manager admitted "total" fault in front of witnesses and assured me I would be paid by the loss prevention department the next day. I got independent quotes between $450 and $500 to fix my car.
Sears turned this over to an insurance adjuster who continues to totally ignore the facts.
Geoffrey Moore
Claims Examiner II
SEDGEWICK CLAIMS MANAGMENT SERVICES INC
TELEPHONE 847-645-7050
FAX 866-876-7050
Email: [email protected]
After ignoring the facts of witnesses and Sears Staff Mr. Moores professionalism is captured in his letter in his statement. "If Sears is liable for these damages, the most we would pay is 1/2 of that, plus any supplements and 1/2 rental.
THIS IS FRAUD!!! Given these legal standards I should only pay Sears for 1/2 of the merchandise I take from this store. I hope Moore only gets 1/2 of his salary. Perhaps this is TOO Much!