I was lied to, yelled at, threatened, and humiliated. To top it all off, my visit to Mercedes-Benz of Sugarland ended with a visit from the police for being on their property... AFTER I LEFT! I was told they would be open until 7:00. At 6:55, when I got there, I was completely ignored until 7:05 (when their computers shut down and I cannot pick-up a pre-paid part). I was told to make the 30 mile trip again the next morning. That is very poor customer service. They tried to push me out the door so they could go home. The parts and service manager even told me he didn't have a key to the parts dept. Does that even make sense? Shouldn't the manager of the department have a key? They were not even friendly. I had the "Customer Care Manager" two inches from my face yelling at me when I made a comment of poor customer service. I thought he was going to hit me. Is that friendly? The overall experience left me across the street, off of their property waiting for the key they promised they would bring to me.instead of bringing me the key across the street (off of their property) they brought me the police. I would call that a very bad overall experience. Even though I left when told to, and was off the property they filed a criminal arrest warrant. I'm a criminal? I thought I was an Eagle Scout. Besides, since when is a customer a criminal after he paid? By the way, they tricked me by telling me to wait. I thought I was getting a key, little did I know I was waiting on the police. They hired a courier to bring me the key the next day. The price was more expensive than the price I was quoted by another Mercedes dealership. I should have driven the extra 15 miles. Everybody listen! Stay away from mercedes-benz of sugarland! They are the criminals.
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