Mercedes Benz Encino is a rip off! They are unprofessional and employ
liars! When I first purchased my car, I paid over $12,500.00 extra to
Mercedes Benz for custom rims and tires. I brought my car in for
service and to have my tires checked. They claimed that my tires and
rims needed repairs to be done to them. When my car was ready for pick
up, they have placed loaner tires and rims on my car, these were far
worse than the rims and tires I paid more money for. I
immediately informed the dealership of this issue. When I kept getting
the run around, I went to the the dealership and asked to speak with
the General Manager Paul Tanner, who was the representative at Mercedes
Benz Enicno that assisted me in the repairs of my rims and tires. I was
advised that Paul Tanner had been fired. And was put under investigtion
for fraud and stealing. As I insisted on getting back my rims and tires
back, that rightfully belong to me from the dealership, they continued
to give me the run around, and bounced me back from one department to
another. A lot of Service Directors have also been fired because of the
same reason. It has been over a year and I have yet to receive the rims
and tires back from the service department that I paid for! I will
never purchase vehicle from Mercedes Benz Encino again. They are
unprofessional and lack customer service.
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