I am a four time Mercedes Benz owner and have recently had the worst, most unprofessional experience I have ever had with a Service Department. The handling of my service needs, poor communication and follow-up has convinced me that I do not want to be a repeat service or sales customer of the dealership unless I was assured it would do the dealership some form of harm.
As a customer expecting a higher level of service, and education, from its service providers, I was willing to pay the inflated service rates (ie: $150. For a smog cert verses $49.) because I believed I would be getting value in return. I was sadly surprised and thought it might be informative as to why customers are talking. It�s now been three days of scheduling and rescheduling aggravation, and I know I plan on talking to as many other customers as possible.
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