I have a 2 year old Honda Civic which is still under full warranty. I dropped the car 9 days ago for various reoccurring problems. The dealership called me yesterday and told me that the car was ready. When I went to the dealer to pick up the car this morning, I was treated very badly and unfairly. The following is a few details of what took place.
One of my complaints about the car was a noise coming from underneath the car for first 3-4 minutes each time I drive the car after not driving for a few days. The service advisor (Kathy) told me that the mechanic un-bent a metal within the break system and the cost of this was $100. I asked to see what the mechanic un-bent (I am a Mechanical Engineer with a M.S. Degree. I am unconvinced that a bent metal will not cause a problem that I described above). Both individuals I dealt with (Kathy and John Ross, General Manager) refused to show me what was done on the car. I explained that I felt uncomfortable paying $100 for un-bending a metal and I needed to see and understand what was done. They were very short with me and simply said no. Then, I asked if I could speak with the mechanic who allegedly un-bent this mysterious metal. I was told that it was not an option either. I was warned that I had to get my car out of their service center that day or I would be charged $35/day storage fee. I had no option but pay for a service that I,
A) didn’t ask for,
B) doubt that Bronx Honda repaired anything to begin with,
C) or even if they did, that repair was not authorized and most likely unrelated to my original concern.
Allegedly, Bronx Honda mechanic test drove my car for the noise and found out that one of my concerns (road/wind noise) was due to faulty gasket around the windshield according to Kathy, one of the service advisors. When I went to the dealership to pick up my car, the following is what I was told “Because your car didn’t have enough gas in the tank, we couldn’t continue the test drive and we just didn’t do the necessary repairs”. This explanation shows the lack of customer service at this dealership.in a matter of fact, the car had still plenty of gas when I picked up the car. When I asked John about this, his response was “You are all set. Your car doesn’t need a gasket. Good bye”.
The overall experience dealing with these two individuals (Kathy and John) was very unpleasant. They were not interested in helping, listening or accommodating any needs of mine. Their approach was “Our way or highway, we have your keys. You don’t pay; you don’t get your keys”.