I bought a used 2003 Honda civic as is, no warranty. Ok, that's out of the way. I signed the paperwork on a Wed or Thur evening, to return the following day to give them the payment. Within 9 hours the check engine light had come on, before I could even make it there to pay them. They had their service tech check the light. He said I must have run thru a puddle (it was raining that morning) and it set off the code. He cleared the code and assured me there was no problem. The check engine light came on again, within 10 hours of me leaving. This is twice in the first 4 day and a half. This time they assured me they would take care of everything in diagnosing and repairing the check engine light. I even got this in writing 2 different times.
A week later, Friday the 13th no less, they called me and told me they would be willing to split the cost with me. Turns out the car needs a new engine. It has 114k miles on it. They went against their own written word and are not willing to do what they told me. Their service manager, who authorized the repairs in the first place, told me he "did not recall our conversation" and when I asked him if he was willing to tell me straight up that John Hinderer Honda was going against their word, his response was "allegedly that was the case".
I refused to pay for the repairs and they told me the car would be ready for pick up early the following week. I asked what repairs would be made and he told me they would put it back together and I could pick it up. They are and were willing to put me in a damaged vehicle that was damaged when I bought it.
John Hinderer Honda lied directly to me.
I have to meet with them to pick up the car. I'll post if anything changes so this report stays factual.
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