I have a property damage insurance check that needed to be endorsed by Citibank. After finding the branch closest to me, I tried to contact that branch to ensure that if I traveled the 40 minutes to get there, they would be able to assist me.
I spent at least 5 minutes with the operator because: a. The operator was difficult to understand. b. I had to explain why I wanted to contact the branch directly.
Also, the property department at Citimortgage couldn't look up the branch closest to me. They could only provide me with an 800 number.
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