Complaint / Review
AT&T U-verse
Misleading advertising

I signed up for U-verse because it promised all these great things. You can record and/or watch 2 hd channels at the same time and 4 regular channels. I had Comcast and decided to switch to save money because U-verse offered a package where I could have what I wanted and pay less. Anyway, right away I could tell the HD was just not very good. Some channels are better than others but for the most part it just was not true HD. I called to try and get it fixed and was told I am stuck with it. I went online and did a chat where the person was able to tell that there was some sort of problem and they sent a tech guy out to fix it. I was told to meet the tech guy between 12-4. They called and called and finally showed up at 5:30. For the record they did the same thing when they came to install it and then spent 5 hours installing it. Anyway, I was lucky enough to get an honest tech guy who told me my house is too far away from some base in the neighborhood. I live in a very populated area so I was confused. I was told that it might get better if I wait a year or so for better technology. They told me they could make my account what is called low profile and that could improve the picture quality but I could only watch one HD channel at a time. I feel like I was mislead and I spent a total of two days off work to meet these guys. It can be a lot of work changing providers and I have to change again because they basically never told me the truth until it was already installed. It makes me mad when I see commercials on tv advertising U-verse. It seems like they basically lied to me in the beginning. I could tell after talking to the different tech guys that they all feel frustrated too because they are the ones who have to face the customer. They didn't say but I could tell they get this often. Anyway I have to figure out which company I will go with now. Use caution if you are thinking about getting U-verse and cross your fingers to hope you are within the 2800 foot range. My house is 2850 and it is just not good or worth the money.