I have been a regular Citifinancial customer for almost two years, and I ran into a problem. Though I am aware of their high rates and interest, I took out a loan out of necessity because I was a student at the time. I made my payments in cash and dropped them off in their drop box, since I work long hours and mailed payments do not arrive at a consistent time. I had been dropping off cash for almost two years, and suddenly one month my envelope went missing and they gave me a notice that I was late.
I have a girlfriend as a witness, and also the money which I withdrew that day to make several payments on bills. I told the branch manager about the situation, and he doubted that anyone would take any money.
After I told him I was going to make a police report, he said he would contact his district manager and see what he could do. He told me the best thing they could do was give me a deferment, and I would not have to worry about anything going on my credit report, which was my main concern. We both agreed on the deferment. I still lost that month, in which I actually left the money in the drop box.
I decided to do direct payments out of my bank account, something they never mention unless I ask about it. A month later my first direct payment went through, but they kept everything as interest, telling me it was for the month I missed.
The branch manager had told me not to worry about that month because of the deferment they gave me. So I ended up losing the month in which my money was stolen from their drop box (and it is hard to believe they do not have any cameras at all), and also this month's payment because of the missed month, which I thought we had agreed would all go to interest, which they tell me accumulated. It seems very unfair that I have missed two months because of someone working in their facility.
Funny thing I forgot to mention: when I called them, the branch manager was holding a job fair to hire new employees. Something must be going on there.
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