My daughter obtained a debt consolidation loan from CitiFinancial. She was able to meet her payments until hard times came with a change in her job. She got behind in her payments but paid what she could. Late fees continued to mount.
For some reason I received a call from a CitiFinancial representative at my work number. I am not sure how they got my number. The representative told me they wanted to offer my daughter 0% interest for the life of the loan as long as they could withdraw $100 per month directly from her checking account. I thought this was a deal she should not refuse, so I had the form faxed to me. I then sent the form by email to my daughter, who filled it out, signed it, and faxed it to CitiFinancial at the fax number they provided. They claimed they received the fax and would begin withdrawals on September 30.
Now, 2 1/2 months later, my daughter received a phone call from someone at CitiFinancial telling her she was 3 months late in her payments and had accrued more late fees and interest. She told this representative the whole story. They told her she would have to contact the representative who gave her this loan.
The problem is that the phone number and extension of this person are now always busy, and the person cannot be contacted.
We are not sure where to go from here. Any suggestions?
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