Citibank is ripping me off with late fees after 7mo. Of trying to get my address changed and not recieving my bill. I have automatic bill pay which is set to pay according to my last seen bill for this co. I have been trying to get my address changed with several failed attemps with customer service.
Finally the collections department called advising me that there is late fees attatched to my payment and that they want more money, which is there fault for not getting my address changed in the last 7mo I have recieved a thank you letter which was sent in august a photocopy of a bill that I didn't recieve in July with late fees on it at which time they were told again to change the address at that time and yet another bill which was forwarded in August that again still has my old address.
Since then I just recently recieved a phone call from collections saying they have the right address and that I owe them money for late fees. I told him that I am sending payment based off of last bill recieved and will not send anymore money until they can fix the problem. I was told I have to write a letter explaining that I have been trying to have my address changed with numerous attempts to try to get all late fees taken off because they can not do this over the phone.
In the mean time my min due has increased by $40 from late fees being attatched to my account. I had told citibank that if they do not resolve this issue they will hear from my lawyer.
Laura
oxnard, California
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