Citibank's online bill payment software changed the address and zip code of my payee to some stored value that was wrong. My bill payment was returned by the Post Office, and I received a late notice.
Now Citibank will not admit fault and will only claim that I input the wrong values.
This started off as a small problem but escalated into a life of its own when I realized that Citibank will only find itself faultless and call me a liar. Repeated employees and managers have taken this stance. It is not correct.
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