I paid a settlement amount years ago and they never sent me a letter confirming the payment. It is now time for me purchase a house and the lenders are requesting a letter showing the debt was paid because the account to fcnb is showing on my credit as a charge off. I need the letter asap and dont have the time to mail them a letter and wait for them to respond whenever they feel like it. I have tried to look for contact numbers but there are none to be found. I thought all businessess had a customer service number you could call. I dont know what to do. If the lenders need a letter how can I get one if I cant talk to a human being at fcnb master trust?
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