I paid off my $500 credit card limit and they decided to charge me a $29 late fee which brought my balance to $524. They then charge me another $29 over the limit fee for being over $24 (which shouldn't have happened if they didn't penalized me for the late charges). I wanted to just wanted to pay off my balance and negotiated with the customer service rep to have them remove the late and over the limit fees which are $29 each. The C/S rep agreed, I was starting to loose my temper so I decided to just pay off the remaining balance of $524. The following month I received another statement saying that I still owed $70 on this account.
It was a very stressful month and I just didn't pay too much attention to this. I figured that it was their mistake and that they would take care of it. Another month passes and they charged me again ($29) for late fees. I contacted the 800 number and asked for a supervisor (named Rick (service#???) I was calmly explaining my situation and saying that there was a mistake I politely asked to remove the charges. He gave me the song and dance saying that "They can't remove the charges" and that I should write to their General Correspondence Dept in Salt Lake City, UT.By this time I was frustrated and angry. I can't believe what some of the things these companies do to take advantage of their customer. This is not right and I will make sure I will fight this and exposed their deceitful strategies to the public. This incident will forever discourage me to do any type of business with them.
Myke
Costa Mesa, California
U.S.A.
0 comments