Letter to Bad business bureau / Also known as usacomplaints.com. Letter to Better Business Bureau Letter to Arizona Attorney General's OfficeLetter To California Attorney General's OfficeLetter To FTCLetter To Arizona Tax BoardLetter To Chase Manhattan BankLetter To JP Morgan Chase CorporationLetter To Chase Merchant ServicesLetter To Fax To NPMG
File in - financial credit card processorsRE: NPMG AKA National Possessing Management Group. A Registered (Total Fraud and Lie) ISO / MSP Of JP Morgan Chase Bank
If you do business with this company you are about to have the worst experience in your life. JP Morgan and Chase bank all say these people don't exist. They have no business License in Arizona and no corporate papers on file in Arizona. They do have a city sales permit in Phoenix, AZ. They have 57 complaints in the BBB and 35 complaints on usacomplaints.com
Well I wish I would have known about some of this earlier. Now its 12 days to Christmas and this company is holding 18,000 of my money. I'm Broken, cant pay the rent, the bills and probably will have to close my doors. I cannot make any more sales as this company has held the last two months of my CC monies with no notification and will not answer my calls for the last five days. I'm afraid to make any more sales, as I have no notification of holds and no idea when it will stop. I have filled about 1/2 of the orders on my own stupidity and with my own money thinking that the owed money would show up sometime and there was just an error.
Just like every one of you poor people, I was duped into a contract that no one in his or her right mind would sign. Not only was I duped, but also they just had me sign stuff that was not complete, they lied about the real charges and filled them in later. LEE was also my sales agent. The lease that I was entered into, they told me would be 99.00 per month for 12 months. Well when I got the lease paperwork, it was 99.00 for 60 months. Now after calling Costco, they said the same machine they sell right now for 620.00, I got scammed into purchasing it over time for 6000.00. CTI told me that there was nothing I could do about it and if I did not pay that it would go on my credit.
Next the rate is not what they told me but going over the numbers does not matter too much at this stage. Just know that they are double what was quoted at the associate meeting with a representative who was supposed to be from JP Morgan bank. (Complete Fraud and a LIE) How many of these reports do people have to write before someone realizes the common theme and shuts them down?
At this point they have 18,000 of cc sales, a customer received a damaged shipment, and called the CC Company to stop the payment. Ping... They tried to ping 2400.00 for the damage and I did not even know anything about it until yesterday. Kind of made me wonder though, if all of that is being held why ping me for 2400 when you have 18,000??? And do they really think that there would be more money in their for them to play with interest free?
Today is 12/13/05. Here is a transcript of my 5th day and 26th call to NPMG trying to get an answer as to what is going on.
Call # 1 at 9:00 AMSecretary answers: Hello NPMG how can I help you?
Me, Hello can I talk to Megan about some accounting on my account? NPMG: Sure, Let me transfer you. Transfer strait to voice mail. (this is the 26th Voicemail transfer in 5 days of calling) Call # 2 at 9:15 AMSecretary answers: Hello NPMG how can I help you? Me: Hello, this is Charles again and I need to speak to someone in accounting because I have about 18,000 worth of sales that have not been deposited. NPMG: Well Didn't I just transfer you to Megan? Me: Yes but it went to her voicemail and I need to talk to someone right away, I have been calling for 5 days strait, left 20 messages and no-one has called me back. NPMG: Well Megan is in training today you will have to leave a voice mail. ME: Well I've left lots of messages and no return phone call, why are you lying? NPMG: I'm not lying, why would you say that? Me: You've told me she was in training for 5 days strait. I think your lying. There are 57 complaints on the BBB in the last 36 months and 35 complaints on usacomplaints.com and a lot of the complaints say you never answer your phones and send everyone to voice mail, there seems to be a reoccurring pattern here. NPMG: Well I'm sorry but she has been in training all this week and last week so you're going to have to wait for a call back. I'm just the secretary and I'm not sure why you are telling me all of this, I can't really do anything about itMe Why are you lying, she is supposed to be a supervisor and she is in training all this week and last. I have about 18,000 of money that I have not seen and no one will answer any questions about it for the last 5 days. I have not received a deposit from my sales in two months. Now what am I supposed to do with the customers orders that have been take and not sent out. People are ordering Christmas presents and things, what am I supposed to do just take the money so you can hold it and they get f*ed over for Christmas? Because of the last 18,000 I cannot fill orders, I have exhausted credit lines filling orders for two months and cannot pay those bills if the CC money is not flowing.
NPMG; You don't have to use fowl language Sir. 9:20, She Places me on hold. 9:44 still on hold. 9:54 NPMG: Hello, who were you holding for? Me; I'm holding for Megan or a supervisor or anyone that can tell me what is going on with the 18,000 of money that is on hold from my company. NPMG: What was the name of your company? 9:55 back on hold. 10:05 still on hold10:15 NPMG Wade, Operations manager, Customer service comes on the phone and tells me that they are now holding 17,865 for two charge backs totaling 8,000. They want to hold 24,000 to cover their risk of the last three months of sales in case there are charge backs. I explain to Wade that there are charge backs that are going thru because I have not seen any money in 2 Months. He says to release any more funds he has to see 4 months of bank statements and 2 years of financial statements. I am now writing a letter to wade stating that their company is directly involved in the problem, as there will be more charge backs if the moneys are not deposited.
They owe somewhere around 10,000 and that may put a dent on small business.
If that does not work, then I'm a cash only business. You will be also if you deal with this company.
To Wade, NPMG Operations Manager.
12/13
Here are my four months of bank statements; you can see I do not have a life and just work. Attached also the above letters I will be sending out and publishing this week if we cannot get this cleared up in the next 48 hours. You should probably take your 8000 and give me my balance so I can send some of this product out, as at this point my portion of the money roughly 10,000 will end up turning into about 6000.00 worth of refunds and you'll have to give it back anyway. I have local deliveries scheduled, and customers expecting product that I could go and pick up and deliver yet I am not able to pay for at this time with out those deposits. I do not sell bubble gum, ice cream or CD's, I sell high-end sound and video equipment and that sometimes can be discontinued without notice and shipped by people that love to throw around boxes. I should also be giving the customers your company information so when they ask, you can give them a strait answer as to where there money is. I have exhausted the last 20,000 of my own personal profits to fill orders this last 2 months and will not fill any more without my sales deposits, as I am not a huge corporation, but a small business owner and have limited funding.
As for financial statements for the last two years, I again do not have the money to give an accountant to reproduce those for you on your instant demand. That should not stop your company from giving my company what is due us as there are hundreds of sales in the past that have been filled to customer satisfaction I feel that you and your company are directly responsible for this, as I have had to turn off advertising and delay paying vendors and filling customers orders because of your decisions. I have had to cancel holiday sale products that could have been a financial boon for my company.
You are hereby on notice that your actions are directly affecting and causing my company to fail.
I will be forwarding my other account in a few hours.
/Charles, Owner,
NPMG A Registered ISO / MSP Of JP Morgan Chase Bank2398 E. Camelback Road, Suite 850Phoenix AZ 85016602-224-8822
/aka NPMG, National processing management group A Registered (Big Lie) ISO / MSP Of JP Morgan Chase Bank
CharlesSan Leandro, California
U.S.A.
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