Npmg 's senior account executive (tery smith) call as a registered iso/msp of chase manhattan bank. He made an appointment to see our files for charges history and fees with other merchant account to reduce our rate to better rate. Based on our good history with no charge back and amount of charges he quote us rate of 2.05 and application free, actual setup fees free, programming fee free, starter kit free, equipment free and no monthly fee and no annual fee.
We don't have retail store, we ask for electronic software and no terminal. We gave him all info he requested.
After 7 days we got contract and retail omni terminals by fedex. We never knew this contact, all the numbers as they wish, they fill it up and we didn't know the details and in additional they send a retail terminal. We return the terminal back to npmg.
After one week, global pay and national process and cit, 2 companies debited our account, without our authorization, we inform them by letter, by fax, by phone to fix the situation, but no one answer our call. I called chase manhattan merchant, they said npmg was not connected to them.
HomaEncino, California
U.S.A.
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