I am at wits end. For the last 3 months I have been trying to get the sales rep who sold this plan to my employer for several reasons. First, it appears that she lied to my boss on how much he was going to save every month with NPMG. Well that not being true I felt we were fraudulently tricked into signing with them. They were then going to cancel with my orignal company, which they did not. So I was paying for 2 services. Upon getting that fixed myself I was trying to get the sales rep (LEE MCREYNOLDS) to call me so we could discuss just what we could do to make us both happy. After 8 or so messages left and waiting for a return call I threatened to not pay them (or do a stop auto deduct from my bank) And after a month I finally did. Well I had a transaction for $4400.00 and they decided to hold my money until they got their $47.58. So still nothing from LEE MCREYNOLDS I had to pay them their 47.58. Now after 3 weeks since they got their 47.58, they have decided to release only 3800.00 of my money (however not in my account to date) and hold $500.00 until they make sure they get their 47.58 for November. I can not believe that a company could get this far with absolutely no CUSTOMER SERVICE. They do not have any manangers available to speak with on the phone. I left messages for the controller BRIAN PETERSON who does not return calls either. And the owner LANCE MORRIS does not have a voice mail. And their dept. "risk management" (who put a hold on my funds) does not take calls and you can not discuss their actions with any one. When I go to Arizona you can be sure I am stopping by to see LANCE MORRIS.
LarryLIVERMORE, California
U.S.A.
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