Our 2nd mortgage was sold to Litton effective our November 1 payment.in error, I mailed a check to Litton for the amount of our 1st mortgage. I called Customer Service immediately and was assured by Customer Service that they would reverse the payment that day and send $1000 back to us immediately.
A week later I called back and was told by Customer Service that they had no record of my call and our loan was due for August. I explained our situation AGAIN and was told they were putting our loan in "Research".
A week later we got a check for $200 and received a statement showing we are due for July. My husband called back again and they said they had to reverse all of payments off again, reapply them and then have Finance cut us a check.
It is now almost 2 months later and we have not received our money. We have talked to a "Team Lead" - HA - numerous times who has promised us 3 different dates that we will get our check. According to her our loan is still in "Research".
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