Hello,
I am writing to complain about my service with DirecTV. Since I joined 2 weeks ago, I have had to call customer service 5 times to resolve my issues.
First incident - When I got my service, JADeworld was not included. When I inquired about it, I was told that it would be 16.99 to add JAdeworld. This price confirmed my decision to join DirectTV. The rep gave me a total quote of 89.99. However, when I called after the installation, I was told that 1) JAdeworld was not added, 2) it's 36.99, and that the original rep misrepresented the information when he signed me up. That is bait and switch.
2nd incident - My bill showed 7 receivers when I only ordered 6.
3rd incident - All my channels were missing. After I called back the 2nd time (the first rep was useless), the problem was finally resolved. I got billed for $100.
4th incident - I had to call back to resolve the billing issue from the 3rd incident.
5th incident - None of the HD channels are working. I called the 800 number and, after all the automated service, I am still on hold for 10 minutes.
I pay $130 a month and have to call every week. This is ridiculous! I had DishNetwork for several years and never had any problems with my service or billing.
As a result of all my troubles and agony, I am requesting a goodwill credit of $50 as well as a $5 credit per service interruption or billing error.
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