As one of the original subscribers to Web TV and an advocate of their merging with MSN Networks, I felt more than obligated to file this report.
Web TV, MSN Networks (which is involved with Web TV) and their affiliates are guilty of fraud. Web TV, now more than ever, with MSN as the new executive chiefs, has sold the email addresses of all of its unknowing customers to (according to an MSN spokesperson) "whoever has the cash." We have the proof.
Web TV Networks charges its customers $22 a month. They have a contract that describes their email service as "timely" and "uninhibited," yet they have over 10 thousand claims of email fraud against them. No one until now has been organized, or perhaps angry enough, to do anything about it.
The Web TV browser does not function properly, that is, if you consider being able to load a 120K page within about half an hour proper, or being able to use what is known as the "back" function. Whenever a new browser window opens, the original browser window becomes obsolete. Web TV denies this and claims that the webmaster has incorrectly designed his pages. I find this very offensive.
Web TV customer service is terrible, that is, if you ever get to talk to anyone. They claim to have customer service from 9 am to 10 pm Pacific Standard Time, yet you will have to wait at least one hour to get a live operator. In my experience, I had to wait 1 hour and 45 minutes. Is this customer service?
And yet Web TV has never offered any customer a rebate or refund because of their lack of service, being down for several days at a time, or their lack of knowledge and expertise in creating a functional browser. For this reason mostly, they are fraudulent.
This is only the beginning.
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