I was fraudulently billed for a trackpass subscription at Nascar.com this year. The money was taken directly out of my bank account this February without my knowledge or permission. I cancelled the subscription back in March when the account was handled by Real Networks.
I contacted Nascar.com customer service and was told that I needed a copy of the cancellation email from Real Networks. I called Real Networks, and they said that they no longer have a copy of the email, but they did give me a cancellation confirmation number indicating that I did in fact cancel the account last year. I sent this info to Nascar. They said, no, we need a copy of the actual email. I have been going back and forth between these two companies for 2 months now, trying to get my money back. Nascar told me they would contact Real Networks for me, and get the proof they needed directly from them. They keep telling me to wait a few weeks, and I do. Each time I call back to find out what's going on, they say they haven't heard from Real Networks yet. One nascar agent actually told me that the refund request was already sent to their billing department to process the refund, and that I needed to wait 30 days for it to be processed. I waited, but that turned out to be untrue. They must think that they can keep stringing me along until I finally give up on my money.
If anyone knows of any other agencies or rip-off websites I can report this to, please let me know, as I intend to contact everyone I possibly can on this RIP-OFF! Of course, if Nascar decides to refund my money, I will report it here as well, to be fair.
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