On or around Aprial 15, I chose to include digital Television support through Brighthouse systems Tampabay and requested HD-DVR & HD support using the electronic pakage. A couple of days later once we were watching Television the image began splitting up & cold to wherever cannot begin to see the image or comprehend whats happening (what technicians contact macro-blocking) I subsequently informed customer support concerning the issue plus they created a scheduled appointment for technology to return out.
since that time I've had numerous technicians emerge and can't appear to repair the problem. My spouse & I've lost-time off-work to hold back for these technicians in the future out for they don't create visits to get a particular period of your day but, a-4 time window to wherever the client needs to delay in the house for that technology within that 4 time window.
each month I call-in to customer support to demand credit on my statement because of support no longer working correctly, they advise me that I'd need to call-in each time this macro-blocking occurs. I discussed that easily did that, I'd be about the telephone every single day and many occasions each day and I'd greater things you can do subsequently be about the telephone together constantly, and that when they can't repair the problem, they ought to atleast provide me a continuing credit on my statement but, they didn't wish to notice that. They simply create another visit for another technology to return out. It has been happening for more than 16 weeks now.
I've submitted a using the FCC and also the BBB so that as of the day I've not noticed from either of these about my situation.
Yesturday I shipped a notice to Robert Miron, Chairman & President of brighthouse networks LLC to determine if he wishes the oppertinuty to reslove this issue before we find legal guide. We're spending over $80.00 per month to get a support that doesn't appear to work with our house. What great is just a HD-DVR & support when you wish to report a soccer sport or perhaps a film and also you get property to look at it simply to discover in the centre of this program, the image stops up? We'd have transformed companies if there is anthor supplier that providers our community sadly brighthouse has got the monopoly within our neighborhood.
We're fed up with spending our hard earned cash for something which does'nt work. And losing cash & time-off function awaiting technicians thatnot understand how to repair the problem. I've created electronic tracks of the above mentioned discribed issues as evidence to back-up my state.
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