I went online to book a smoking suite. Clicked on the Best Western and was given choice of smoking not smoking room. Clicked smoking.
Received confirmation of a smoking suite. When arriving at hotel, was told it was 100% non smoking and they would not give me a refund.
Called hotels.com and requested refund. Got a foreigner as a cust svc. Rep who kept me on the line for 24 minutes, then hung up on me when I asked for a supervisor that spoke english.
What a loss of $90. We went to Microtel, at least they like smokers. Sick of being treated like a criminal and ripped off. This is the absolute last time I use a 3rd party to book a room. Be very wary everyone.
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