I have used hotels.com several times to book hotels. I joined it's "rewards program" which promises that if you stay 10 nights in a hotels.com hotel you get one night free. They massively screwed up my rewards account, first claiming I didn't have one to credit and then by deactivating it ...
We booked two refundable hotels for a trip we were planning, but got a confirmation for only one of them. When we decided not to take the trip, we went to hotels.com to cancel the hotels, but only one was listed. I searched email, different accounts, and different third party booking services but ...
Beware of Hotels.com if you are VAT registered business in the UK. Hotels.com is aggressively advertising on TV and elsewhere here in the UK but what they don't tell you is that they are NOT a booking agency. They charge your card themselves as soon as you book and because they are an American ...
Booked a room for three nights, carefully selecting based on reviews and price we could afford. Hotel charged a $15 per night "service" fee plus tax. Would not have selected hotel. Felt Hotels.com had lied and not tried to back up their brand and reputation. Great trip ends with a ...
My wife booked a hotel room at the Hyatt for $100 expecting the lowest price using hotels.com and with their "Hotels.com Price Match Guarantee" felt very happy with herself. "Were so convinced our prices cant be beat, well guarantee it. If you find a lower rate for your hotel on ...
Do not use hotels.com I regret to ever use this hotel booking service. I booked a hotel using their service, and I have to admit that I was actually happy the first 7 times. The 8th time I booked a hotel and I could not get to the hotel until the day after due to Hurricane Sandy. I called ...