Recently I hade made reservations at a hotel through Hotels.com. Everything seemed right till we reached the hotel. I had booked for a non-smoking room because my wife is asthmatic. When we reached the hotel the clerk at the check in counter told us that there were only smoking rooms available because they had to do some remodeling and that they had notified Hotels.com about it and asked them to notify all the customers who had booking with them. I was really annoyed because hotels.com told us nothing about this. I called up Hotel.com to cancel my reservation and that I wanted my money refunded. When the supervisor came on the line he told me that the money will not be and cannot be refunded because they had already paid the hotel he did not give me a chance to speak he just hung up on me. When I asked the hotel if they were paid they said that they did not receive any such payment and this is not a new thing with Hotels.com. I was really ripped off and could do nothing about it. I will never use hotels.com to again and make sure that no one I know does because they are not gonna leave any one and surely fool everyone that believes in them.
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