I simply wish to state that it was the toughest customer support connection with my entire life. I named directly into One Comm at around 12:45pm on the Sunday in the centre of the really active situation change where after 3 of our 4 outlines in addition to our web transpired. This-not just handicapped our primary credit running but additionally our copy, making us not able to procedure 4k of available charge card tabs. I had been informed about the telephone that the verizon repetition could be out to determine us within two to three hours. After numerous calls to numerous customer support representatives, I had been repeatedly informed that Verizon might certainly be there to repair the specialized issue that evening. I had been also informed I'd have calls back within 30-min every time using their ETA. None of the was adopted through with. At 10pm, I had been ultimately informed that no body could be there to repair the issue after I called back all over again. I requested to talk to a boss, who could not be situated, I requested to talk to a Verizon repetition, who explained to contact One Comm. Furthermore, this issue hasbeen happening for months and nothing continues to be completed despite numerous efforts to repair on our component. If you should be a small company who depends upon DSL/telephone for income, DON'T USE ONE COMMUNICATIONS. We basically dropped 10 thousand bucks worth of company in one single evening due to mess.
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