I purchased a Rim telephone from Verizon this past year and from day-one the telephone never worked properly and that I have now been looking to get Verizon to provide me a brand new telephone to displace the brand new telephone that I purchased which was defected (and compensated $180.00) however they decline and also have been delivering me refurbished Rimis which likewise do not work. Actually yesteryear 2 months Verizon has delivered me 5 faulty alternative Rim devices but nonetheless needs me to pay for my statement entirely despite the fact that I can not utilize all of the functions about the telephone. For instance I can not notice anyone that I contact or calls me. I've invested a lot of time about the telephone with Verizon in addition to numerous excursions to FedEx to come back all of the faulty devices.
Four days ago after another 2-hour phone contact Verizon explained I ought to contact Rim to obtain my phone mounted and deliver them my phone and it'll consider 2 - four weeks and that I may been with no telephone. Unsure why it is my obligation to get hold of another organization since I have purchased the telephone from Verizon. They did say I really could purchase another telephone (invest more income) and re-up for another 24 months of support. After I told them I did so that after I bought the Rim and given that they offered me a faulty telephone why must I do that again once they wont look after the very first telephone I purchased. I was informed when I purchase the phone it isn't their issue but I am still necessary to spend my statement regular actually with no functioning telephone.
I did so go right ahead and purchase 2 HTC Droid phones so when I visited trigger them 2 times previously it'dnot let me trigger the telephones. I named Verizon and after remaining on-hold for 20 units the one who I talked to could not have it to function. I had been told somebody might contact me yesterday morning and obtain them triggered. I am still awaiting that phone that we understand WOn't ever occur as Verizonis customer support is extremely bad. They've created several guarantees previously to contact me and correct out the issue but not have. I named today and also the individual I talked to had no idea what I had been referring to. They did not actually understand I've 2 new HTC devices to trigger. I requested to talk to a boss which got me nowhere. I told the boss all my previous problems and also the very first thing out-of his mouth is the fact that they are able to deliver me a refurbished Rim or phone Rim myself.
I finally had enough and informed the Boss that I can not do that anymore of course if he couldn't assist me or get me a who may I will soon be changing providers for several 4 of my collections. I also informed him I'll change my house telephone service (2 lines), house web and wire service, my companies telephone service (6 lines) and my company web service from Verizon aswell. He explained I might do what I'd like but there is nothing he might do to assist me apart from deliver me a refurbished Rim (he'd not really get my 2 new HTC devices triggered and so Iam delivering them back aswell).
Verizon has a few of the toughest customer support and all-they need is for you really to maintain re-boosting your support however they WOn't look after any issues that occur. I'm along the way of calling their rivals and changing all my solutions. I actually donot understand if their rivals are much better however they can not be any worse.
Avoid verizon!
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