AT&T Wireless which basically was a rename of Cingular which has maintained the worst customer service in history since it entered the business in early hasn't changed at all. The addition of the iPhone with millions of added customers and an already overloaded customer service system leads to more complaints than ever. The thing I fail to understand is how AT&T Wireless aka Cingular Wireless continues to operate year after year, defrauding millions of individuals and billions of dollars from consumers. I've had my rounds with both the old Cingular Wireless and the new AT&T. To start, when I canceled my account, while no longer under contract, with the former Cingular Wireless, only to receive a demand letter over 1 year later for $350.00, stating I was in-contract when I canceled the account. Challenging the claim even with documentation had no effect and the default perceprtion from AT&T Wireless aka Cingular Wireless was that the customer is wrong and the funds are owed regardless of the evidence to the contrary. This company extorts money from consumers through threat of and out right credit fraud.
The company has been sued over terrible service, violation of their own contracts with consumers and out right dirt bag dealings with their customers. Personally I outright despise the * company. They need serious reform, and should be investigated by the FCC, and other regulatory agencies as to their horrible, illegal, and in some cases fraudulent business practices.
This is where we have arrived in our society with business. They drive away their own customers, commit crimes, and suffer no fair action, regardless of the millions of complaints filed against them each year.
I call for a class action suit on behalf of all customers of the current AT&T Wireless and the former Cingular Wireless. I think the business should have to pay for their un-ethical, illegal, and bad business practices, in addition a limit of no more the $100 should allowed to be charged per account for any cancelation of service. Their is absolutely no valid justification for the current actions of this business. Steer clear if you can, and if not complain to the FTC and the FCC about them.
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