I changed to FIOS a couple of months before. Verizon has got the TOUGHEST customer support of any organization I Have ever handled. I registered for that Multiple Independence bundle (telephone, Television, and Web). They put up my bill with one of these as individual items rather than the reduced pack. Your first statement confirmed 2 weeks at over $450, when it will have now been $220. I named them, and was disconnected after being on-hold for fifteen minutes. I subsequently talked having a repetition over online talk who assisted me out, nevertheless, they'd not send an updated statement, despite the fact that were quickly departing for holiday. A couple weeks later, we never got a statement using the credit, but did obtain a Closing observe that our telephone could be disconnected when the $450 was not compensated. My spouse called back, and also the repetition gathered the report of the talk and when again stated a brand new statement could be delivered. We instantly settled the total amount online, for concern that their mess might trigger our telephone to become turn off. Fourteen days pass, and we obtain a voicemail today telling people when our statement was not compensated by 24 hours later, it'd be turn off. My spouse needed to spend additional time calling them, and talked having a boss, who accepted she handles these same problems EVERY SINGLE DAY, ALL DAY-LONG. She stated we never must have obtained these disconnection notices, which these problems often clean up after 3 months (as though which makes it okay).
I also had issues in early stages, since I had beennot obtaining the quick link that I ought to on my Web. I'd be on-hold for 20 units at the same time, disconnected many times, and obtain this: Once after I had been used in a cust. Support representative, I had been connected with ANOTHER VERIZON CLIENT who had been likewise on-hold, and another period I had been linked, simply to notice another clientis discussion having a rep - and noticed all their individual account details.
Beyond terrible experiences also it amazes me the FTC does not have them proper their unprofessional, borderline fake, methods instantly.
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