This can be a criticism against Verizon FIOS for that incorrect handling of our consideration that has negatively influenced our credit score. We recently obtained a notice from the variety company to get a debt that people had attempted to pay for but that Verizon had insisted had been settled. On 12/27 we terminated our Verizon FIOS providers. The support was bad, customer support a whole lot worse, expenses were usually wrong and also the price was higher than advertised. We obtained the ultimate bill for all those providers and settled this bill entirely and telephoned Verizon to inquire about the first termination charge of $199 which was not incorporated with this statement. We were informed this cost could be charged separately. The following, and just additional statement we obtained from Verizon, was dated 3/7. Page-1 of the statement mentioned ULTIMATE STATEMENT This ultimate statement might have been already known some other collection company. Spend your statement online at Verizon.com/payfinalbill. Upon getting this statement, with risk of an assortment company, we instantly visited the web site as suggested to pay for. The website constantly delivered the error information they were not able to method demand at the moment. We attempted to gain access to our Verizon online consideration to pay for but no further had entry that bill online both. We attempted to pay for the statement within the telephone however the telephone program was not able to approach the demand since the bill amount wasn't acknowledged. Within the a few weeks we delivered many emails and invested atleast 8 hours possibly about the telephone or on-hold attempting to decide the right account amount to be able to spend this statement. On 3/17 we achieved Pam in a customer support centre in California who had been ready for connecting us to Gem in Financial Services. Gem advised us that she'd situated the statement but the bill number and cost tackle were diverse from the main one published about the statement we'd obtained and that's why we couldn't make use of the online or telephone payment methods. We'd need to email within the cost. She assured us that she'd send another statement using the proper bill number and payment address. Additionally, she'd alter the deadline to supply time for you to get the new statement declaration and make cost. Whenever we hadn't obtained a brand new statement by 3/24 we telephoned Verizon Customer Support again. On 3/24 we talked to Mr. Smith in FIOS Payment at 800-688-2880. He insisted the cause we'd not obtained a declaration was since this statement have been settled entirely. We told him that people hadn't settled this statement. He again insisted that it had been currently compensated and we ought to simply “consider this our fortunate day”! Obviously the assistance team in most regions of Verizon that people handled lacked the data or instruction to effectively help clients. We've created cost towards the Selection Organization of America for this debt. Nevertheless, we're dismayed in the method Verizon has managed their clients. We used hours and hours attempting to solve this statement with Verizon in good faith. Verizon didn't effectively educate their employees to comprehend the digital accounting program and online providers and therefore were not able to effectively help us. We were supplied with wrong info so that as an effect Verizon delivered this debt to some variety company that has negatively influenced our credit rating. Verizon had managed to get near-impossible to actually supply cost when justified. We obtained just one bill dated 3/7 which we received at some point after 3/7 and this debt record had apparently been forwarded to a collection agency by 3/24 which was hardly enough time to make payment especially when 2 out of 3 payment options didn't perform correctly.
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