It was delivered to Cingular by me, on 10/28/06, because of terrible support, bad customer-care, and excessive costs. The handles are public data on Hoovers.com. I'd relish it being published as equally a source along with a for individuals wanting to protest. Thanks.
To:
Cingular Wireless LLC
Glenridge Highlands Two 5565
Genridge Connection, Atlanta, GA., 30342
CC: Chairman Rayford Wilkins
Leader/boss Stanley Stigman
COO Ralph de la Viga
AT&T Inc.
175 E. Houston
San Antonio, TX., 78205
CC: Chairman / President Edward E. Whiteacre Jr.
SEVP, Coach. Dev. James W. Callaway
COO / Manager Randall L. Stephenson
Bell South Corp.
1155 Peachtree St. NE
Atlanta, GA., 30309
CC: Chairman / President / boss Y. Duane Ackerman
Leader / COO / Manager Level M. Fedler
CFO WATTS. Patrick Shannon
Dear Sirs:
I'd prefer to tell you my encounter with Cingular Wireless. Only a little history on my bill, first. I'm a AT. I've been for more than 10 years using the support. My AT was perfect after I first registered. I create and really could obtain call never had phone fallen, and usually obtained exceptional customer support. During the time, AT support was suggested by me to everybody I understood. Whole household and our parents registered for this centered on exactly what a fantastic knowledge I'd. I've two reports along with you, one a GSM, plus one a TDMA (which is actually the only real telephone that usually works right).
Then, Cingular Wireless bought the support. It's never been exactly the same.
Because that fateful day, someday in when by my bad fortune Cingular purchased AT&T, I've had at least one decreased phone per day, usually a lot more like four or five. I've experienced being not able to get support on my GSM phone, especially in my home. The presentation quality is bad. I’ve experienced atleast 2 events abruptly Cingular’s support was along and after I had an urgent situation and that I was not able to create requires house. Fortunately, no body died. Phone was created by I’ve to Cingular after-call and that I usually obtain the same run-around - the support has been done, blah, blah. I occur to understand, because I'm part of it, that a-class action suit is against your organization for assistance that is just such fallen calls. My butt is placed by more cafes in more. I get two cafes in my own toilet. I really could possibly cover my phone-in tinfoil to obtain better party. This occurs on both GSM telephone and the TDMA, incidentally, using the GSM phone being undoubtedly the toughest – everybody together with your GSM support has stated it’s terrible I understand. The TDMA one may be the only trusted one, which provides me to my stage that is next.
A fresh $4.99 cost each month for having a TDMA / Analog telephone. Penalizing clients with outdated telephones utilizing the “old”service, when 80% of the country has analog.
I don’t create huge amount of money whilst the boss of the business with investment. I can’t manage to update my telephone. No body has actually provided me a “free” telephone having a support update (which obviously, could be much less moments for much more cash, since I have just spend $29.99 on a single telephone today and obtain 800 moments under my agreement). I manage to update my support. I don’t make money. And yet, I’ve changes, and caught with Cingular through all of the issues, and not once regarded likely to another organization.
So far.
I noticed the $4.99 cost about the statement I simply obtained within the email. I named customer support to inquire about it. I had been informed it had been on my September bill. Well, no notice was truly seen by me on my September bill, and that I might genuinely believe that it'd have now been delivered individually to be able to make sure that people didn't disregard the alleged “notification”. Actually, I be producing for you at this time in case one easy point had been completed by your customer support division. Credit the $4.99 for this month to provide me an opportunity even to stop my support or to either search for an inexpensive update. They did nothing.
The one thing I acquired was a lot of runaround along with a “we can’t do something about it”. I’m sorry but that's BS. Just how much does it try obtain a credit? I acquired credit, TWICE, due to the fact my voicemail transpired, and that I didn’t actually request it. I requested to consult with a boss this time around, whom prior to the repetition might provide me one I'd to request THREE TIMES, and that I got “we can’t's same rhetoric do anything”. I stated “you suggest to inform me that you simply can’t provide me a $4.99 credit to get a cost I never received notice of, after I have TWO REPORTS along with you that I invest nearly $100 monthly on, have now been along with you for nearly ten years, and my entire household is on Cingular? You can’t provide me an easy credit on a single telephone for just one month on the basis of the proven fact that should you don’t you're likely to shed a person? ”
They said “NO”.
I've to inform you, centered on that number, you've today dropped a whole group of clients. I'm annoyed and troubled. That had not more religion in Cingular than me. I believed that once AT required managing attention back, issues might no further not be unusual.
I had been wrong.
I'm currently along the way of searching for new support. On both telephones, until I obtain that credit from Cingular, I'll be eliminating support over the following fourteen days. I truly don’t believe a $4.99 credit is a great deal to request easy one-month time. I'll even post many sites that deal in addition to this notice towards the Better Business Institution with customer issues. When I am certain that they'd have an interest to understand how shoddily long-time clients are now being handled from the instant support “with calls” dropped a duplicate and I'll also move along towards the team that's proceeding the class-action suit. Calls - ha dropped! I've no idea, if you don't possess the “independent” marketresearch organization that did the studies. Consumer Reviews actually scored Cingular the toughest of the main cell companies, TWICE - 2 yrs in AROW.By making them to cover new providers that don’t function or be punished for attempting to stay with outdated people that It’s a miserable time whenever a once-proud telephone large reels in new clients through marketing lies, and exiles aged types.
Sign me,
A brand new Verizon Wireless / T Mobile / Dash Customer
Justine
0 comments