Cingular Wireless - Defective mobile phone (I did so buy the insurance that was ineffective).
I recently required help with a damaged mobile phone. I've been a person since September. I described the character of the damaged item and after being moved about 7 occasions and being informed oops sorry this is not my work, I acquired the guarantee office. The guarantee division stated oh I'll allow you to deliver the phone back and we may actually deliver you a different one, but when we believe this really is your problem, "you smashed it" then we are able to deliver you a statement for that fix or even the price of the new telephone. I've had numerous issues with the telephone because the one month evaluation time, and when they changed the charger, (however the following problems were never solved including not selling styluses for several telephones within the shop which means you need to venture out and discover one which works.)
I mentioned why set me through this, I would like to are available in and purchase a brand new phone and simply signal a brand new two-year agreement plus they explained certain, you certainly can do that at COMPLETE retail price of any new telephone.
The purpose being that complete retail was journey the price of any offer they're providing to new clients. I subsequently was used in customer support after detailing that used to donot desire to be telephone less for 5 to 7 BUSINESS times, and requested them to assist me. Following a hot discussion and far disappointment I acquired the broker to request his boss to talk to me and also the broker returned again declaring he can offer me a telephone at 359.00 that's being provided within the shop at 150.00.
Along with it I've been contacting and contacting about my refund they declare they shipped me and that I never obtained with no one replies the e-mails and sometimes even makes a telephone call to work with you.
After not getting everywhere with this specific, I moved my support to T-Mobile who in case your telephone fails you deliver it out plus they deliver you an upgraded instantly.
And you will update your contract mid-stream anytime without any problems. I'm so annoyed and furious that the organization of the dimension is really deceptive towards the public and thus non-consumer pleasant that I've requested others there encounters and discovered that they're getting the same truly poor customer support difficulties with Cingular for several types of factors.
I also discovered that somebody who desired to alter his support to a different provider was informed by Cingular they would need to spend a firing charge for every family point. Amounting to about 775.00.
Obviously the individual did not change and there is no option with Cingular to form it out. I'd am distributing the term about that since I'm today experiencing a firing charge and lack of my safety deposit. Along with my currently billed statement for may and also the month isn't actually over yet.
Maryella.
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