I ordered a table on August 12. It showed up as available on their website. The site also showed that they accept PayPal and Google Checkout, when in fact they don't.
It shipped almost two weeks later (!) on August 25 (much longer than the purchase order claimed).
It arrived on August 30, and I emailed them same day that the table came cracked.
They emailed me the next day asking for pictures of the box, and I replied that I threw it right away as I didn't have space for it.
They then ignored me and I had to email them on September 7 to remind them. They then said they'll ship a replacement.
I didn't hear anything for weeks. I emailed them on Sept 23 for an update.
On Sept 26 they finally reply and said that they can offer me a discount or a replacement! They had already claimed a few weeks earlier that they'll send me a replacement. I replied and told that as I initially said, I want a replacement. Then you said you will send me one.
I haven't heard from them until Oct 6. I emailed them then and the next day I got an email that it will ship soon.
I called to complain, and Jeff hung up on me twice.
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