Complaint / Review
Ioogame.com
Received collection of 26 DVDs, 7 didn't work. Said they would send replacement. Didn't arrive. Asked for refund several times. Not heard from them for 2 weeks

I ordered the Baby Einstein DVD collection (26 DVDs in total) and reported back to the company that 7 didn't work.

They emailed me back straight away to say that they would send out a replacement without having to return the faulty collection.

The replacement didn't arrive so a few days later I emailed them to say I would prefer a refund. On 3 December, I asked for a refund and was told that they would ask the manager. I haven't heard anything back from them since but I have sent them four more emails asking for my refund.

Orton1977
Surrey
United Kingdom