Usacomplaints.com » Shops, Products, Services » Complaint / Review: Walmart - Walmart needs to learn the meaning of customer service!. #86392

Complaint / Review
Walmart
Walmart needs to learn the meaning of customer service!

After a recent visit to my local Walmart, I have decided that they do not know the meaning of customer service!!! Everytime I enter Walmart I expect to be aggrevated. Usually it is due to long lines and not enough cashiers.

After getting my groceries and waiting in line for 15 minutes at the deli counter, I proceeded to the check out line. There were probably 7 lines open. I tried to enter several of the lines, only to see what a long wait I was going to have. I scanned the EXPRESS LINE (What a joke!!!) and saw that the cashier was standing there cleaning her finger nails. I looked at my buggy and had approximately 25 items. As I approached the cashier she said "This line is for 20 items or less". Mind you she was standing there cleaning her fingernails.

I said "So what you are saying is that you can't ring me up". As she stared at me with a wish of death, she said I guess I will have to. I was not about to let this smart ass cashier ring me up with her bad attitude. I went into a line and waited 40 minutes to be checked out. While I waited I saw another EXPRESS line cashier standing there doing nothing. She looked at me waiting, and walked out from her register and walked around for a bit.

I saw a CUSTOMER SERVICE MANAGER approach me with her walkie talkie in hand. I asked if it was a policy to make customers wait in lines while employees walked around and cleaned their nails. She said that they are not allowed to ring anyone with more than 20 items. Never once did she apologize for the inconvenience I was facing. My time is important. I had left my two children with a neighbor to shop at their store, I would have been even more aggrevated if the kids were there screaming for 40 minutes in line.

Once I did finally get to the cashier, HE NEVER SPOKE A WORD TO ME. He never said Hello, How are you, NOTHING!!! He rang me up, never once telling me how much I owed. I swiped my credit card and he put my receipt on the counter in front of me. Never once did he say thank you or anything. HORRIBLE HORRIBLE SERVICE.

I wish one of the managers from Walmart would come into the restaurant I work at and have to wait 40 minutes for a table because there are only a few waitresses on, and then be told that they can't sit in smoking because it's only for smoking customers. (Sorry about the waitress cleaning her nails while you stand her.)

I have had it with Walmart and their poor service. I will spend the extra few dollars and shop at store that appreciates my business and understands that my time is valuable.


Offender: Walmart

Country: USA   State: Pennsylvania   City: North Versailles
Site:

Category: Shops, Products, Services

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