Wrongfully charge on statement; plan was to be changed, but their employee forgot to put the changes into the computer as to the way she had stated over the phone. Employee's name was Belinda.
When I called Cingular in regards to the bill the supervisor called me a liar, and said that the bill was staying like that. Due to the fact that in her eyes I was just one of those people that wanted eveything for free.
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