Intuit GoPayment charged back $676.92 from my checking account without authorization. They sent me a Chargeback Debit Advice via e-mail on the 15th of March to which I promptly answered on the 16th of March at around 6 A.M. EST, providing all the required documentation they requested of me.
The Chargeback was due to a report of fraud on behalf of one of my customers who couldn't remember what the charge was for. I am a mobile mechanic and on February 24, I replaced a fuel pump on a 2003 Chevy Silverado. After receiving the Chargeback Debit Advice from Intuit and providing the documentation to, I phoned my customer and she apologized for not remembering the charge for the vehicle repair.
She also stated that she contacted her bank on March 15 to advise them that there was no fraudulent charge and that it was a mistake on her part. She also contacted Intuit to clear up the situation and have my funds returned, but they refused to speak to her.
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