My worst experience ever with a credit card processing agent. I charged $1,910.07 for services rendered to one of my best foreign national customers to his foreign national credit card, with his authorization; of course.
Intuit/gopayment.com closed my account beacuse I was so risky for them due above charge. Until this point it is fine, if they do not want me as a client nothing that I can do.
They never paid me that charge but they took it from my client's account. I called my customer asking for my payment and I was said he will not pay twice because money was taken from his account and he forwarded me a credit card statement showing that charge at his credit card. Of course he must not pay twice same charge.
I called gopayment for fourth time and I was said that they have that money and my client must dispute that charge at his local overseas bank.
My client is asking me why he should dispute a charge when he authorized me to charge it.
My client is upset on my becuase this headache, he is busy and he must lie to dispute a charge that he shouldn't, Intuit/gopayment customer service has treated me as fraud guru over the phone and I did not get my fee paid.
They closed my account and they yell on me over the phone.
My records: never at the police station for any reason, my Fico score is 817 and in my own business sine 1997.
Intuit customer service representatives are from the forth world. They do not even match the third world.
Dissapointed with them? More that that. I think they did not know what they do.
My sales rep Steve has been great all the time. Of course, he is in the sales department.
Don't be fooled. Don't not sign with these people.
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