I opened a contract woth cellularone in april. Each month i would be dissapionted in my bill, when i would go in to pay i would ask why it was so high, they always just told me i was going over my minutes, and one finally i changed plan bought the no roaming deal. Guess what still no change my bills were running about 250.00 a month this was about a $60.00 a month plan.
I continued to ask and inqurie called the # one the bill itself and probably the 3rd or 4th time the cutomer service rep. Told me that it was in the computer wrong and that they had charged me for every minute of my 2nd phone.
I have tried and tried to get them to reimburse me for that 12 months but they said it is the law that they only have to pay the last 3 months
They did credit my acctount for about 275.00 for that 3 months, however, that is not enough when i have inquired so many times and asked for help no one would help or investgate!
Now they continue to call and stated that they would continue to call until i paid another 251.00 that has accured in the last 3 months but they refuse to credit me or reimburse me what they over charged (about 700.00 more dollars)
I live in small town and at least 2 others that i know are being charged for things that are incorrect. Myself all of my family and friends willnot ever return there to spend our hard earned $. Good luck if you have a contract thru these theives.
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