Complaint / review text:
Yes, I was ripped off by cingular, I had a Ericsson T61, with a payment plan of 49.99 a month with 3000 minutes from 9pm to 7am. Well my first months bill was a 100 dollars and I thought it was a little high, I was never out of my area, but yet I received roaming charges, there were calls on my bill to different states.
I don't no anyone in any other state than my own, so I would of liked to know why they were on there. Yet, I went ahead and paid the bill, to keep my phone. Well the second bill came around and I had said no way.
There were calls again to different states, cities I have never heard of and plenty of roaming charges. My bill is now up to about 2,000 dollars and I don't plan to pay it. I have asked many times for the billing statement with all the calls, where they were and the amount of them, I have yet to receive that.
If Cingular would help me out it would move alot faster, I want the bill and I am willing to pay for only my calls, and not the rest, or the roaming charges because I was never out of my range. So if Cingular would work this out with me, I would continue their service.
And if Cingular does not work this out with my, I can always take my business elsewhere, like U.S. Cellular... They care about their customers and their bill is always right and if they arent', they either fix it or write the bill off because it was there mistakes.
That's all I have to say, Cingular needs worry about the customers before U.S. Cellular gets all their business