This will be very short and to the point.
Signed with Norvergence December.
They lost all my cell phone information at least 5 times so it took forever to receive the 6 phones I needed for my business. The provider of the cell service was Sprint which has terrible reception, dropped calls and unnecessary roaming. Complained about that months ago and still waiting for new cell phones with a new carrier. I still am paying Verizon for 3 cell phones.
As of this date my businesses still are not hooked up. They came into my new location, which is still under reconstruction and cut the wires to my security system. I put Norvergence on notice that if the building is vandilized and inventory is stolen they are responsible. That just shows you the experienced technicians they hire. I gave them a firm connection date of May 15th and I doubt the hook up will not even be close to being completed by that date.
My main complaint is their customer service, or lack of! They do not document any call you make to that department so you have to tell your story over numerous time to numerous people. I am so frustrated. The right hand obviously has no clue as to what the left hand is doing or saying.
Since they have not completed what the contract indicated, I am going to try to get out of this nightmare. Nothing is worth the aggrevation this company puts you through. How do they expect you to run your businesses with the lack of cooperation they provide you?
If you are thinking about signing with Norvergence (I call them Norvengence) DON'T DO IT! Pay the extra it cost to remain with reputable carriers... Its just not worth the aggrevation this company reeks havic on businesses.
I only wish I had "googled" them before I met with Norvergence and I wouldn't be writing this now.
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