We signed up for Norvergence in October for cell phones, long distance, 800, local and internet service. Upon "approval" we were sold to a leasing company.
Very long story short - SEVEN (7) MONTHS later the services we have received were the cell phones, one internet line and a "Matrix" box housing only the internet line. The major portion of our phone expense is in long distance and local lines which Norvergence and the leasing company continue to bill us for yet have not provided. Norvergence used the total of our bills in their price comparison that included all state and federal fees and taxes.
Their invoices charge for the flat agreed fees plus amounts not in the agreement, plus taxes and fees making the whole program savings not worthwhile even if they were providing the services. Additionally we have the expsense of our existing local, 800 and long distance services.
We have made exhaustive attempts by phone, fax and mail to have the Norvergence provide services in the agreement. Customer Service, Management and Accounting give you the run around and take no action what so ever for resolution.
We have stopped using the cell phones and had the internet line taken out. We have hired a lawyer, filed complaints with the F.C.C., Our State Public Service Utility, Better Business Bureau, Our County Consumer Protection Agency, and our state's Attorney General.
IF YOU ARE CONSIDERING NORVERGENCE - agencies are in process of investigation but their complaint report statistics may not be up to date.
ALSO NORVERGENCE OFFERS FREE CELL PHONES IF A COMPNAY WILL PROVIDE A GOOD REFERENCE. Thankfully, a search on the web will produce enough legitimate companies that are willing to share their experiences so steps can be taken to expose these fraudulent practices.
Patricia from Norvergence advise in a rebuttal to call Norvergence Customer Service to resolve your problems is beyond the height of absurdity.
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