I have been a loyal AT&T customer since August 8,1995. On January 6, I upgraded my service from a basic plan to a plan that included data, voice, messaging and rollover minutes. I seldom used these features, but when I was in need of them I received poor service. Frequent dropped calls, no access to the internet, and overall poor service. I have logged the times that I was being charged for services that were not rendered. AT&T has documents of calls to
technical support as well. When I called ATT to report my outages and dropped calls, I was told they were working on
System Enhancements and, There is a problem in your area. When asked when the enhancements would be
completed, I was repeatedly told that, There was no estimated time. I was given no choice but to seek more reliable services, which I did on August 8. I have been charged an Early Termination Fee of $365.97.
AT&T settled a class action suit for early termination on January 26: http://www.nj.com/business/index. Ssf/01/att_settles_class_action_suit.html, however they continue their unscrupulous practices. I requested to have the Early Termination fees waived and was denied. It stands to reason that if I am not receiving good services, that I should seek an alternative service to receive quality service, and I do not feel that I should be penalized for doing so. I am disputing the charges that have been charged to my account and requesting to have them removed.
Respectfully Submitted,
Jill L. Wilson
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