Verizon knows it has a monopoly in many areas they cover from wireless to internet and are very happy to capitilize on it. I live in an area that does not have any other provider and they take advantage of that situation whether it is cell phone covrage, internet or cable (luckily I have satellite TV).
They know they can make their own rules and abuse them op their convenience and proit. I have been trying to get a new cell carrier that will work where I live but they are the only game in town and they know it so they have higher rates and substantial penalties for closing a contract. I also have them for internet as the only other provider is a satellite provider meant for people who live in the Mountains of Montana (no offense intended).
I have had trouble with my service multiple times over 15 years and it is always the same, my family has to make provisions for them to show up whenever THEY want and we have no say, I am OK with a 3 hour window but 8 am to 8 pm? This is the second time they have no showed and put me over the edge.
I am a previous telecommunications manager and know the business, they need to upgrade their wiring and technology and hire people who actually know what they are doing and the government needs to break them up because if you know you have no competition then you will abuse your customers and they cannot do anything about it.
PS I am on hold with them for their latest missed appointment for an hour and I know they are hoping I will just hand up but no one is even making a sound on the phone. I figure they send one of their EXPERTS out and tell me it's my fault, wrong answer I already bought and returned new equipment which also didn't work... Too Late they just hung up on me... Go Figure
0 comments