This it not the first message I've sent to Verizon, the first was NOT answer at all. This service is falling apart and this same letter I'm sending you I'm also sending to as many places as possible to start action so we as customers can have some reliable service.
This cellular service is spotty and erratic at best. I have traded 3 phones during my contract with Ameritech/Verizon to correct sound quality, and connectivity problem. What I mean is almost 50% of the time all of these phones will not connect to a cell antenna while not moving, standing outside from one day to the next.
The first phone was a Sony and the service was the best but it was totally unreliable. The last 2 phones I have had the sound quality (understanding of the words said) is just awful. If I connect then a third of the time it sounds like some one talking through a trumpet and then the call disconnects by it's self. Some times it will not connect to a local cell antenna for a day or two at a time. It's not the cell phones at all since all 3 phones are doing the same things it's your cells and your shared cells with other companies.
I observe others with other cell service providers and their cell phones work it seems all the time while mine is always the only one while in business meeting does not work. I don't carry it any more since it's operational only 50% of when I want to use it.
Talking to the 1 877 260 0527 number I am told that when this happens call on my cell * 611 and they will give me a free minute. Big deal when I need to connect to somebody and it's a semi emergency. What good does that do me at all, I'm looking for a new cell phone provider that has a higher cell phone connection rate something like 75% or greater with clear communication when connecting.
This is not the only cell phone in my household. The other phone was on a 3 year contract that has now ended and we are on a month to month contract on it through you but what you do now will make or break what we will be doing with that phone also. It will make my decision on weather I will at all renew a contract with Verizon.
In a nut shell Ameritech - Verizon service sucks big time, I tell everyone that that asks me about my cell phone provider when they ask me why my phone doesn't work. So your getting your product advertised every time I'm in a group and mine doesn't work.
Honestly I can't recommend this product to any one, could you, it's broken the time who would recommend a product such as a cell phone that they might try and use in a life threatening situation and it's NOT reliable. What good is dialing *611? How would your dying mother call a hospital you or when the piece of garbage won't connect to a cell antenna on that day!
Robert Nowicki
Home # 708 452 * Non working Cell # 1 708 297 *
Elmwood Park Illinois 60707
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