Verizon Fios has been a huge headache for us. They constantly charge us for the services we did not ask for. I dont know how they can do that. If we are not careful with our bills, we would pay thousands of dollars a year for unwanted services. They are very dishonest. To me its stealing from their customers and they have no problem doing it. They claim to be the largest internet, tv and phone provider but they clearly can not manage any of those services.
I recently asked for an HD box from Verizon fios, they sent be the box but it wouldnt work. I called them up and spent 2.5 hours on the phone witht hem until we got it to work. Later on the box kept turning off by itself. I call them again can spent another 2 hours on the phone until i was told i need new HDMI cables. I waited for the cables and three days later i got the cables. Hooked them up and still didnt work. Call them back again and i was told their box is not compatible to my tv. What? How is that possible? Im sure other customers have panasonic tvs too. So what do you do with them? Are you going to fix it the problem or what? Each customer is paying over $100 a month for this service and it doesnt even work properly. Today we get our bill and we have been charged for paid chanells, something that we never asked for. What the hell are these people doing over there? What kinda managment is running that company? Whats with all the missleading and wrong ads on tv? Just because they are too big and they have too much money can do anything they want and no one can stop them?
I am totally mad right now... And what makes me even more mad is that, i can not even call them up and tell them i am un happy with their service... They wont listen. They wont do anything... They just dont care... I can not wait for any other provider to move to this area so i could say goodbay to Verizon for ever... I have already changed my cell phone i just cant wait to move my tv and internet next...
I will not recommend verizon to anyone... Not having tv or internet is better than having them...
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