My boyfriend and I signed up for the $49.99/month family plan with Cingular which supposedly got us 1500 anytime minutes plus our rollover minutes. The first three months ranged from $75-$125... A little high to me but I really didnt think much of it.
I recieved the bill for the month of december and was shocked to see that it jumped up to $319!!! When I called customer support, I was given the run-around and was accused of just trying to get out of my responsibility of paying my bill.
Stressed by the fact that we could not afford to pay this off right away, my boyfriend and I decided to stop using our phones. When our next bill came, for the month of January, we were shocked at the $919 dollar bill. I called cingular again and was passed around like a rag doll. I finally spoke with a lady in the collections department who was, by suprise, extremely nice, she had said that by the looks of my account, it showed that we were only credited 43 minutes instead of our 1500 minutes!!! Meaning that we got charged $. 43/min!!! She then transferred my to the billing department (not a suprise) where the lady that I spoke with completely denied what the lady in collections said and stated that we had been creditted our full 1500 minutes... That to me seemed suspicious!!!
I turned cingular into the better business bureau in which they had sent cingular a letter. A couple of days later, I recieved a phone call from what had seemed like a cingular spokeperson who did nothing but tell me that the company wasnt in the wrong and that everything on my account was completely accurate and again made me feel like I was trying to escape my payment responsibilities. I told her to cancel my two year contract which includes a fee of $150 a phone which for me equals $300.
Also, I have called three times requesting a detailed billing statement and its been a month since I first asked and still no statement!!!
I also find it a little funny that if you log onto cingular.com, they have no way that you can email them!!!
I am VERY interested in filing a suit against them so if other feel the same way feel free to email me!!!
Thanks for your time!!!
Brianna
Oak Harbor, Washington
U.S.A.
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