I bought a one-half carat diamond channel-set band for a wedding ring for my future wife. It needed to be sized from a 7 to a 6 and engraved.in addition, I needed to get a 14k gold, 6mm comfort fit band engraved for myself.
I spoke to Helzberg Diamonds, and asked if they could do both without any problem. Both rings were new and in perfect condition. I had the jeweler on staff examine the rings and she agreed of their condition. After asking about prices, I left the rings with Helzberg to be sized.
The value of the woman's band was $768.00.
My ring was valued at $250.
I instructed them to call me if there were to be any questions or problems.
I picked up my ring first. The engraving did not include certain characters that I had requested. They claimed that they do not have the characters that I need. I was astounded that I was not informed of such a thing. Though, it did not affect the essence of the meaning of the engraved text.
Disappointed, I accepted their explanation.
That is the story of my ring.
A couple days later I went in to collect my fiance's ring. Cleaned, polished and beautiful... I was immediately happy. To be sure, I decided to grab a toothpick and view the ring under their scope to check the ring thoroughly. I found 2 loose stones and numerous gaps between them.
The stones were Perfectly fitted before they worked on it.
Needless to say, my initial delight quickly turned to frustration. The jeweler attempted to make excuses ranging from, "It's a normal consequence of sizing." to "You should have been aware of this possibility." to "We can size it back to 7 and remove the engraving and you can do a warranty claim with the original seller."
Wait... Yes... That's right... They suggested that I commit fraud on their behalf. Ho-Kay... Well...
I am not going to commit fraud for Helzberg.
The only other thing they suggested was that they could tighten the settings. I am not a rich man... And having little recourse... I agreed to allow them to fix the ring.
Well. Now the stones seem to be tight.
The gaps are Not gone.
The setting is Altered.
The stones don't glimmer as well because they are not set the way the jewelry designer set them...
The top of the ring has a GOUGE in the gold...
The engraving is not straight!
Helzberg says that they WILL NOT warranty any of their work except the sizing.
I hand selected this ring for my WEDDING.
On top of the general Monkey Work and Screw Ups...
THEY WANTED ME TO PAY FOR ALL OF THEIR CHIMP JEWELRY WORK
I explained that the devaluation of the ring and the hassle alone as a result of their work should entitle me to the courtesy of "no charge."
Also, I should get a warranty on their work.
They said "How do we know how much this ring is/was worth?"
What an Outrage! They continued to argue and repeat thier explanations. They continued to ask me "Well sir, what do you want us to do?"
How many times do I need to say it?
* Why should I need to come with the solution, anyway? *
* They should have presented me with various solutions. *
* That is what GOOD BUSINESSES DO for valued customers. *
* Helzberg Diamonds is the LAST PLACE you should go. *
* Helzberg Diamonds DOES NOT VALUE their customers. *
With the ring in my hand, I told them I am not paying for the work. They threatened to call the police. Not wanting to involve another monkey in this madness, I signed the receipt with the words "Under Threat and Duress" by my signature.
I am filing a dispute with the Visa Card... And I plan to call the corporate office of Helzberg. What a terrible ripoff.
None of that will reimburse me or fix the problem, though.
I am stuck with a screwed up ring from a million/billionaire company. The amount of greed here is devilish.
Does Helzberg realise that they work with the most precious possessions of human beings? Do they show care and concern?
Simple, normal customer service? Quality work?
No. They are ruthless, greedy, vengeful and fradulent theifs.
Well. There was a man and woman representing Helzberg while I was there. After all of this... I told them that I hope they have a similar experience. The woman, while obviously using a single cell of her brain, egotistically and in a 'matter-of-fact' way said to me,
"I Already had a similar experience with my wedding ring."
I grinned, "Good. Looks like you already got yours. That karma is a b-tch isn't it? It's already ahead of the game!"
She teared up. For a moment, I considered pity.
No. This witch is definitely not worthy of any pity.
Instead... I thought..."WONDERFUL! THANK GOD!"
You deserved it.
So now I have a botched wedding ring...
And I don't have $768 dollars to buy another one.
Thank you, Helzberg Diamonds. May your business dry up and get sucked up by the depths of the hell from which you came.
It's a federal offence to offer false advertising.
Try this new lawful slogan:
"GET SCREWED. Go to hell. HELZBERG DIAMONDS."
Marketing doesn't like it, eh? Hmm.
Richard
Altamonte Springs, Florida
U.S.A.
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