On, January 7 I went to pick up a package from UPS as it required my signature. When I opened the package, I realized that I had received a “diamond ring” from Helzberg Diamonds by mistake. I have never visited your website, nor had I ever purchased anything from them. I did the honest thing and I immediately call Helzberg Diamond, explaining that I had received the ring in error and would like to return it. The person I spoke to couldn’t explain to me why I had received the ring, but the invoice said I purchased it on January 4th. I was not in town that day, nor did I go on the internet on the 4th, and I never purchased anything that day, especially from Helzberg Diamonds.
On January 20th, I noticed Helzberg Diamond charged my credit card for $126.49 on January 6th for this ring, which is something I never authorized. I don’t know how they got my credit card, other than through internet fraud. They have compromised my credit card, and charged me with an authorized expense. This is outrageous of Helzberg Diamonds to practice this type of fraudulent business. I've sent the ring back and filed a complaint with my bank, hoping to get my money back and also sent a letter to Beryl Raff, Chairman and CEO of Helzberg Diamond and also one to Laura Kirsner, CFO and Senior Vice President asking them to credit back to my account immedately the $126.49 charge. I'm still waiting on an answer from both my bank and Helzberg Diamond.
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